Refund policy
Overview
At Annas Bearnest, we are committed to providing high-quality products and customer satisfaction. This Return and Refund Policy outlines the conditions and procedures for requesting refunds.
Eligibility for Returns
- Digital Products: Due to the nature of digital products, all sales of patterns, including "Honey Bear by Anna Nygaard," are final. No returns or refunds are available for digital downloads.
- Physical Products: All sales of physical products are final due to the possibility of customization with initials or other personal details. No returns or refunds are accepted for physical items.
Refunds
- Digital Products: Refunds for digital products are not available. Please ensure you review your purchase carefully before completing the transaction.
- Physical Products: Since returns are not accepted for physical products, refunds are not applicable. Please ensure you review your purchase carefully before completing the transaction.
Exceptions
- Defective or Damaged Items: If your physical product arrives defective or damaged, please contact us at annasbearnest@gmail.com within 7 days of receipt with your order number and a description of the issue. We will assess the situation and provide a replacement if deemed appropriate.
Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
Annas Bearnest
Email: annasbearnest@gmail.com
Final Note
We value our customers and aim to resolve any issues promptly and fairly. Thank you for your understanding and cooperation.